Privacy Policy

1. Introduction

Everest Auto Driving School ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Full name, email address, and phone number
• Booking details (lesson type, date, time, pickup location)
• Payment information (processed securely by Stripe)
• Communication preferences
• Any information you provide when contacting us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our driving lesson services
• Process your bookings and payments
• Send you booking confirmations and reminders
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your personal data based on:

• Contract Performance: To provide our driving lesson services
• Legitimate Interests: To improve our services and communicate with you
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with laws and regulations

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Stripe (payment processing), email providers, web hosting services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or asset transfer

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:

• Account information: Until account deletion or 3 years of inactivity
• Booking records: 7 years (for tax and legal compliance)
• Contact messages: 2 years after resolution

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Data Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at info@everestauto.co.uk.

8. Cookies

We use cookies and similar tracking technologies. For more information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We use HTTPS encryption, secure payment processing via Stripe, and regular security audits.

10. Children's Privacy

Our services are intended for individuals aged 17 and over (provisional driving license age). We do not knowingly collect information from children under 17 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: